Refund Policy
Last Updated: October 2025
We stand behind the quality of our services.
💯 7-Day Money-Back Guarantee
If you're not satisfied with our service, we offer a full refund within 7 days of purchase — no questions asked.
1. Refund Eligibility
ReportE – Medical Report Explainer
You are eligible for a full refund if:
- The AI explanation failed due to technical issues
- Text extraction had more than 50% errors
- Service not delivered within promised time
- Unsatisfied with service (within 7 days)
You are NOT eligible if:
- Uploaded unclear or illegible images
- Unsupported report language
- Changed mind after delivery
- More than 7 days passed
SecondO – Medical Second Opinion
You are eligible for a full refund if:
- Radiologist report delayed beyond 48 hours
- Technical issue prevented delivery
- Review incomplete or irrelevant
- Unsatisfied (within 7 days)
You are NOT eligible if:
- You disagree with medical opinion
- Corrupted or incomplete DICOM files
- More than 7 days passed
- Review already used for consultation
2. Refund Process
Step 1: Contact Us
Email us at support@kothariai.com with your order ID, reason, and details.
Step 2: Review (1–2 Business Days)
We will review your request and respond within 1–2 business days.
Step 3: Refund Processing (5–7 Business Days)
If approved, refunds are processed to your original payment method.
3. Refund Timeline
- UPI/Wallets: 2–3 business days
- Cards: 5–7 business days
- Net Banking: 5–7 business days
Note: Actual credit times depend on your bank or payment provider.
4. Contact for Refunds
We value your trust and strive to provide the best experience possible.