Help Center

1. Uploading Your Report

• Take clear photos of your medical report (JPG or PNG format)
• Upload up to 4 pages per report
• Each image should be under 10MB
• Ensure good lighting and avoid blurry images for better text extraction

2. Text Extraction

• Our AI automatically extracts text from your images
• Review the extracted text for accuracy
• The extraction usually takes 10–30 seconds per page

3. Choosing Language

• Select from 20 available languages
• Choose the language you're most comfortable with
• The explanation will be in simple, jargon-free language

4. Payment

• ₹1 per page
• Secure payment via Razorpay (UPI, cards, wallets accepted)
• Preview available before payment

5. Getting Your Explanation

• AI explanation appears instantly after payment
• Optionally receive a copy via email
• You can explain another report immediately

Text extraction failed or is inaccurate?

• Ensure images are clear and well-lit
• Avoid handwritten reports
• Try re-uploading with better quality images

Payment failed?

• Check your internet connection
• Verify payment details
• Try a different payment method
• Contact your bank if card declined

Didn't receive email?

• Check spam/junk
• Verify email entered correctly
• Wait 2–5 mins
• Contact us if not received

Explanation seems incorrect?

• AI explanations are educational only
• Verify with doctor
• Request refund within 7 days if unsatisfied